David A. Heupel


Tallahassee, FL 32301
Voice Mail: 850.877.4046
Voicemail/Pager/Cell: 850.556.8397
e-mail

Objective:

I am seeking an executive level position in my area of interest and expertise, such as Chief Network Engineer, or Chief Information Technology Officer.  I enjoy challenging responsibilities in a position that provides for personal and professional growth.

Summary of Qualifications:

• Machines:

IBM PS/1 & PS/2, all IBM compatible computers (8088 - 80x86).  Experience with Apple Macintosh, and exposure to UNIX machines.

• Languages: BASIC, some database programming experience with Microsoft Access.  Experience with HTML programming, Active Server Pages (ASP).  I possess the ability, and welcome the opportunity to continue learning programming technologies.
• Applications: Microsoft Office products (since version 2.0), MS-Front Page (since version 1.1), MS-Internet Explorer (all versions), Netscape Navigator (various versions), Paradox (3.5 and 4.5), WordPerfect (5.1 and 6.x for Windows), Lotus 1-2-3, many various graphics packages including Adobe PhotoShop, 3270/5250 communications software such as Attachmate Extra!, and many others.
• NOS, OS, and Protocols: Proficiency with, and administration of MS-Windows 2000 Professional, MS-Windows NT 3.51 & 4.0, Windows 2003 server, and Windows 2000 Server; MS-BackOffice Suite (MS-Exchange Server 5.5 (SP3), MS-SQL Server 6.5/7.0, MS-Systems Management Server (SMS) 2.0, MS-SNA Server 2.0/4.0, MS-Internet Information Server (IIS) 4.0/5.0); Novell NetWare 3.1.2, 4.11, and 5.x; NDS 7.x; OS/2 LAN Server 3.0; MS-DOS 3.3 & above; MS-Windows clients (all versions 3.x and above); IBM OS/2 2.1; OS/2 Warp; PC-DOS (several versions); Macintosh System 7; with some exposure to Linux and UNIX.  Protocol experience includes asynchronous dial-up (SLIP); TCP/IP; PPP, PPPoE, PPPoA, PPTP, IPSec, FTP, IPX/SPX; 32-bit IPX/SPX; NetBEUI; NetBIOS over TCP/IP.
Topologies & Infrastructure: I am familiar with Token Ring, and Ethernet network topologies, including both client/server, and peer to peer network relationships. I am familiar with Novell Netware, but my focus is on Microsoft Windows and Active Directory architectures.  I am familiar with, and can decode/program routing tables, VLANs, and VPNs.  I have experience working with Compaq and Dell servers, and infrastructure equipment from the following manufacturers:  Optical Data Systems (ODS Networks), 3Com, Accton, Addtran, Nortel Networks (Synoptics/Bay), Cabletron, Cisco Systems, Linksys, Lucent, D-Link, Intel, Lancast, SMC, KTI, and others.
Professional Experience:

1/6/2003 - Present
Williams Communications, Inc. - Tallahassee, FL
Chief Technology Officer

  • Responsible for all facets of the corporate voice/data network.
  • Responsible for the continued operations of all field-based technical staff.
  • Develop and implement corporate information technology strategy.
  • Develop and enforce corporate network security and usage policies.

Chief EDACS Network Engineer

  • Responsible for the Cisco internetworking, computerized, and TCP/IP-based components of the State of Florida Law Enforcement Radio System (SLERS) in Phase IV & V (Northern half of state)
 

12/11/1998 - 1/3/2003
Florida Department of Children & Families - Tallahassee, FL
Systems Project Analyst

  • Management of various IT projects, migrations, and rollouts.

  • Built upon existing project management skill set.
  • Asset and Configuration Management.
  • Wide Area Network (statewide) planning, implementation, management, and support.

  • Develop and write Legislative Budget Requests to obtain funding for technology projects.

  • Assessment and recommendation of technology-based solutions to meet business needs, and assist with the procurement of information technology products and services.

  • Provide support, resolve and/or coordinate resolution of IT problems for the Office of Inspector General - 126 FTEs statewide.

  • Assist and consult with end-users regarding technology issues.

  • Coordinate the support of information technology equipment and software with District IT personnel in the field.

  • Develop and present technology based solutions to management, and implement approved projects.

  • Updated technology base to ensure Year 2000 (Y2K) compliance.

2/20/1998 - 12/11/1998
Florida Department of Juvenile Justice - Tallahassee, FL
Systems Project Analyst

  • Implement a statewide automated help desk system for agency use (Customer IXchange – acquired by Bendata approx. 05/98) on the SQL Server platform.
  • Perform as backup administrator for Microsoft Systems Management Server (SMS) and Simple Networking Architecture Server (SNA Server).
  • Built upon existing project management skill set.
  • Maintain and update/enhance the agency’s IT standards on a regular schedule.
  • Coordinate the agency’s Information Resource Request process for all IT equipment purchased with agency funds.
  • Assessment and recommendation of technology products to meet business needs and assist with the procurement of information technology products and services.
  • Coordinate SMS projects, other projects, and statewide technical issues with District MIS personnel in the field.
  • Provide end-user client support as required.

12/1996 - 2/19/1998
Florida Dept. of Labor & Employment Security - Tallahassee, FL
Distributed Computer Systems Specialist

  • Aided with the design, build-out and deployment of a $1.6 million Windows NT 340+ node Campus/Wide Area Network.
  • Management of 3 project rollout phases consisting of over 60% of above CAN/WAN implementation, including: site wiring & testing, infrastructure installation & testing, server configuration and deployment, and workstation configuration and deployment.
  • Developed project management skills with respect to various technology projects.
  • Considered “lead worker” of a three person support staff (Help Desk).
  • Research, troubleshoot, diagnose, and then solve nearly 60% of total incoming customer support requests.  Remaining team members handled the other 40% of support requests.
  • Research new technologies and software products to increase the efficiency of our LAN and enhance the productivity of its users.
  • Developed project management skills to ensure timely completion of deliverables associated with customer focused projects.

6/1995 - 12/1996
Florida Dept. of Labor & Employment Security - Tallahassee, FL
Office Automation Specialist

  • Diagnose, troubleshoot, and solve computer and network related problems.
  • Managed the third-party service contract with respect to the Division's technology assets.
  • Became an agency certified Total Quality Management trainer (10/95).
  • Provided training in the principles of Total Quality Management to agency associates.

Para-professional Experience:

8/1992 – 6/1995
Florida Dept. of Labor & Employment Security - Tallahassee, FL
Senior Clerk

  • Developed special ad-hoc reports for the purpose of reporting financial data and TQM information to management.
  • Provided computer support to Division associates prior to the formation of the Division's Management Information Systems Unit.
  • Prepared and revised legal documents with respect to the leasing of office space from private sector lessors.
  • Performed the break-down and distribution of the agency's financial reports to key associates throughout the agency statewide.
  • Operated an active, departmental multi-line communications system.

Total Quality Management (TQM) Awards:

  • Reduced the amount of paper required for the agency's financial reporting by nearly 50% through a TQM team initiative (Dept. of Labor & Employment Security).
  • Twice awarded the Outstanding Leadership Award for contributions to the agency's Total Quality Management efforts (1995, 1996 - Dept. of Labor & Employment Security).
  • Awarded the agency's "Walk the Talk" award for contributions to Total Quality Management (Dept. of Labor & Employment Security).
  • Awarded the Outstanding Achievement award (Dept. of Labor & Employment Security).
  • Earned the Department's prestigious "Best of the Best - TQM Teams" award for work associated with the Leasing Team between 1994-96 (Dept. of Labor & Employment Security).
  • Monetary productivity bonus awards.

Business Experience:

1992 - 1999

Write-Away Services - Tallahassee, FL
Owner/Proprietor

  • Mission:

Provide clients with sound, and affordable business or personal technology solutions.
  • Vision:

To serve clients faithfully and ensure their continued satisfaction.
  • Computer and networking product research.
  • Consulting.
  • Marketing skills.
  • Accounting skills.
  • Internet development.
  • Technical support and repair.
  • Systems Integration.
  • Recommendations and customization of computer systems.

Education

1984–1989 Tallahassee, FL

  • Tallahassee Community College
  • Florida State University
  • 62 credit hours in general studies

Computer Related Training

  • Certified Cisco Networking Associate (CCNA Certification Received - Focus Learning Systems - February 2003)
  • Infinity Hubs/Switches & Network Management, ODS Networks, Richardson, TX, May 1997
  • Microsoft Supporting Windows 95, Dataflex, Tallahassee, FL, 
  • Microsoft Windows NT 4.0 Core Technologies, Dataflex, Tallahassee, FL 
  • Microsoft Windows NT 4.0 Administration, Dataflex, Tallahassee, FL
  • Microsoft Simple Networking Architechture (SNA) Server, Dataflex, Tallahassee, FL
  • Microsoft Systems Management Server (SMS), Dataflex, Tallahassee, FL
  • Novell NetWare 5 Administration, Focus Learning Systems, Tallahassee, FL

NOTE: Dataflex has changed hands several times, and is now known as Focus Learning Systems.
 

EDACS Related Training

  •  Introduction to Trunked Radio System Maintenance - M/A-COM Private Radio Systems, Lynchburg, VA - July 2004
  • Introduction to Communications System Director (CSD) - M/A-COM Private Radio Systems, Lynchburg, VA - July 2004

Interests

  • Computers and internetworking, Amateur Radio (callsign WE4RA), music, photography, sports, and my pets.

Memberships

  • Network and Systems Professionals Association
  • Tallahassee Amateur Radio Society (Past President, two terms)
  • Tau Kappa Epsilon (TKE) International Fraternity, Inc.
  • American Red Cross, Disaster Relief Volunteer - Communications

Please Contact me with your inquiries. Client references available upon request.

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This page was last updated on: January 08, 2005 09:22:28 AM .